Frequently Asked Questions
Can I change or cancel an order?
Email hello@cakechic.top as soon as possible. We cannot guarantee changes after an order enters fulfillment, but we will try to help.
Where is my confirmation?
Check your spam or promotions folder and confirm that the email used at checkout is correct. Contact us if it has not arrived within one hour.
How do I choose a size?
Use the U.S. size chart shown below the product details and review the fit note on the product page. Measurements are body measurements unless otherwise stated.
Are colors exact?
We photograph products in controlled light, but screens display color differently. Product names and material descriptions should be considered together with the images.
When will my order ship?
Most orders process within 1-3 business days, excluding holidays. Tracking is emailed when the carrier accepts the shipment.
Do you ship internationally?
The launch storefront is intended for delivery within the United States. Available destinations are shown at checkout.
What is the return window?
Eligible unworn items may be returned within 30 days after delivery. Shoes must be tried on indoors and returned in their original box. See Shipping & Returns for full conditions.
How do I stop email or text messages?
Use the unsubscribe link in any marketing email. Reply STOP to marketing text messages. For voice marketing, ask to be placed on our internal Do Not Call list or email hello@cakechic.top.